MateSlots Cookie Policy

At MateSlots, we use cookies and similar tracking technologies to make mateslots.com work properly, to keep your account secure, and to improve the overall experience of MateSlots Casino. This Cookie Policy explains what cookies are, which types we use, why we use them, and how you can manage your preferences when you visit MateSlots Casino. By continuing to browse our site, you agree to our use of cookies as described below, unless you adjust your browser settings.

What Are Cookies

Cookies are small text files that are stored on your device - computer, tablet or mobile phone - when you visit a website. Here at MateSlots, we rely on cookies to recognise your device, remember your preferences, and understand how you interact with our pages. Our MateSlots platform uses both session cookies, which expire once you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them. We at MateSlots also use similar technologies such as pixel tags, local storage, and web beacons to support certain features of our site.

Why We Use Cookies

We use cookies for several purposes connected to running MateSlots Casino online, including security, functionality, performance measurement, and marketing. Our MateSlots Casino service depends on cookies to keep you logged in, to protect your account from unauthorised access, and to make sure that pages load correctly across desktop web and mobile web versions of the site. Without certain cookies, essential features of mateslots.com - such as account login, deposit processing, and game loading - would not function as intended.

Essential Cookies

These cookies are strictly necessary for MateSlots Casino to operate. They allow us to authenticate your session, apply responsible gambling tools, and enforce restrictions such as our one-account-per-household policy and our regional licensing requirements under our Curacao Gaming Authority licence. You cannot opt out of essential cookies while using our services, since disabling them would prevent core functions like logging in, making deposits, or requesting a withdrawal.

Functional Cookies

Functional cookies help us remember your settings, such as your preferred currency among EUR, USD, AUD, NOK, CAD, NZD, JPY, BRL or crypto options, your game history, and your display preferences. We at MateSlots use these cookies so that returning players do not need to re-enter information every time they visit mateslots.com. These cookies also support our Live Chat widget, ensuring continuity if you need to contact our 24/7 support team.

Performance and Analytics Cookies

We collect anonymised data about how visitors use our site, including which pages are viewed, how long sessions last, and which game providers or sections - such as Slots, Live Casino, or Jackpot games - are most popular. Our analytics cookies help us understand traffic patterns across our 208 game providers and 13 live studios, so we can continually refine the MateSlots experience. This data is aggregated and does not identify you personally in most cases.

Marketing and Advertising Cookies

MateSlots Casino uses marketing cookies to measure the effectiveness of our promotional campaigns, including our Welcome Package, Tuesday Reload, Weekend Match-Up, and other bonus offers. These cookies may be set by us or by trusted third-party advertising partners to show you relevant promotions on other websites. Please note that bonuses are not available to players from Israel, Spain, Sweden, the UK and the USA, and marketing cookies will respect these restrictions where technically possible. We do not use marketing cookies to target players from restricted countries.

Third-Party Cookies

Certain cookies on mateslots.com are placed by third parties, including payment processors, game providers, affiliate tracking systems, and analytics companies. These third parties may use cookies to verify transactions made through methods such as Visa, Mastercard, Skrill, Neteller, or cryptocurrency wallets like Bitcoin and Ethereum. We do not control these third-party cookies directly, and we recommend reviewing the privacy policies of these providers for further details on how they process your data.

How Long Cookies Remain Active

Session cookies are deleted automatically once you close your browser. Persistent cookies set by MateSlots or our partners remain active for periods ranging from a few days up to several months, depending on their purpose. Security-related cookies used for identity verification and KYC checks may be retained longer, in line with our General Terms and Conditions and applicable anti-money laundering obligations.

Managing Your Cookie Preferences

You can control or disable cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies manually. Please be aware that if you disable essential cookies, some parts of MateSlots Casino online may not function correctly, and you may be unable to log in, deposit, or access certain promotions.

• You can adjust cookie settings directly in your browser preferences.
• You can clear existing cookies from your device at any time.
• You can use private or incognito browsing modes to limit cookie storage.
• You can contact our support team at support@mateslots.com if you have questions about specific cookies used on our site.

Cookies and Mobile Applications

Where you access our services through the installable app offered via the Download App link, similar tracking technologies may apply, including device identifiers and local storage, rather than traditional browser cookies. Our MateSlots app uses these technologies for the same purposes described in this policy - security, functionality, and performance measurement.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of MateSlots after changes are published constitutes your acceptance of the revised policy, consistent with our General Terms and Conditions, which state that our main language is English and that any translation discrepancies are interpreted in favour of the casino.

Contact Us

If you have any questions about how we use cookies at MateSlots Casino, or if you would like further information about your choices, please reach out to our support team via 24/7 live chat or by email at support@mateslots.com. We are here to help you understand how cookies support your experience across mateslots.com, whether you are exploring our games, claiming a bonus, or managing your VIP Club membership.