MateSlots Terms and Conditions

Welcome to MateSlots Casino. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms. At MateSlots, we are operated by Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao, which acts as the data controller for all websites and brands we operate.

Our Licence and Governing Law

We operate under a licence issued by the Curacao Gaming Authority, licence no. OGL/2024/161/0191. Our CGA certification seal is displayed in the footer of our site for verification purposes. Our General Terms and Conditions took effect on 15.06.2021 and were last updated on 05.11.2025. Our VIP Club Terms take effect from 20.05.2026, and our Bonus Terms were last updated on 21.01.2026. Please note that clause 1.3 of these terms states that English is the main language of our website, and any translation discrepancies will be interpreted in favour of MateSlots Casino. Any disputes arising from your use of our services will be settled through arbitration in Cyprus under Cyprus Civil Procedure Rules.

Eligibility and Restricted Territories

We welcome players from Australia and Germany, and our interface is available in English only. However, we do not accept players from a long list of restricted countries, including the United Kingdom, Spain, the Netherlands, the USA, Curacao, Belgium, Ukraine, and many others listed in our full restricted countries policy. Our bonuses are not available to players from Israel, Spain, Sweden, the UK and the USA, and deposit bonuses are excluded in Finland. We also exclude no-deposit bonuses and free spins for players in over 76 additional countries, including Denmark, Hungary, India, Indonesia and Sweden. You must be of legal gambling age in your jurisdiction to register with us, and only one account per residence address, household, IP address and PC is permitted.

Provider Restrictions

We are required by our providers to apply geographic restrictions on certain game studios. NetEnt titles are not offered in a number of territories, including Australia, Belgium, the UK and the USA, among others. Amatic games are unavailable in Australia, Austria, Estonia, Greece and the USA. We ask that you check our restricted countries and provider lists carefully before attempting to deposit or play.

Account Registration and Verification

When you create an account with MateSlots Casino, you agree to provide accurate and truthful information. We perform Know Your Customer (KYC) checks, which may include a phone call to verify your identity. If we cannot reach you within two weeks of a withdrawal request, your account may be locked. Winnings may be confiscated if KYC verification is not completed within 40 days. If you intend to play with Bitcoin, you must complete age verification with a valid ID, passport or driving licence before making any deposit or placing any bet. We at MateSlots take third-party payment prohibition seriously — the payment account used must be registered in your own name.

Deposits and Withdrawals

Our minimum deposit for all fiat methods is 20 EUR/USD or the equivalent, while crypto deposits start from smaller amounts depending on the currency. Our minimum withdrawal is also 20 EUR/USD, with method-specific minimums applying to cards, e-wallets and crypto. Our weekly withdrawal limit is 3,000 EUR/USD and our monthly limit is 15,000 EUR/USD, including any BTC equivalent. VIP Club members with 2,500 EUR/USD in lifetime deposits benefit from increased limits of 5,000 per week and 20,000 per month across Bronze, Silver, Gold, Platinum and Black tiers, while Supreme tier limits are set individually. If your weekly or monthly turnover falls below certain thresholds, we reserve the right to reduce your limits to 1,000 per week and 5,000 per month.

Every deposit made with MateSlots Casino must be wagered at least once before a withdrawal can be processed, and this requirement increases to three times if we suspect money laundering activity. Mystery Drops are subject to separate limits of 2,500 EUR/USD daily and 12,000 EUR/USD monthly, and are not treated as progressive jackpots. All progressive jackpot wins, however, are paid in full regardless of standard withdrawal limits.

Processing Times

While our payments page states that all 17 withdrawal methods are processed instantly, our terms clarify that some web wallets may take up to one day, and bank transfer payouts are processed within three working banking days. Refund payouts may take 5 to 7 banking days, and intermediary banks may charge a fee of up to EUR 16 on bank transfers. Identity verification requirements may extend processing times up to 72 hours in certain cases.

Bonuses and Promotions

At MateSlots, we offer a welcome package worth 4,500 EUR/USD plus 250 free spins spread over four deposits, each requiring wagering of 40x. We also run regular promotions including the Tuesday Reload, Thursday Unlimited FS, Weekend Match-Up and Weekend Free Spins Max offers, each with its own wagering requirements and expiry periods. Our MateSlots bonus terms state that only one bonus may be held at a time, and deposit bonuses cannot be stacked. Any unclaimed cash bonus expires within 7 days, and bonuses are automatically cancelled if your active balance falls to 0.2 EUR or less. Maximum withdrawal from any bonus is capped at 10 times the bonus amount, and jackpot slots are excluded from all bonus play.

VIP Club Membership

Our VIP Club consists of six levels: Bronze, Silver, Gold, Platinum, Black and Supreme. Entry is granted once a player reaches 2,500 EUR/USD in total deposits, after which a personal manager will make contact within 24 hours. We reserve the right to suspend or terminate VIP membership at our discretion, which may include withdrawing any previously awarded bonuses. VIP status may also be transferred from another casino upon request and approval.

Responsible Gambling and Prohibited Practices

We are committed to promoting responsible gambling among our players. Using a VPN to bypass a provider block is strictly prohibited on our platform and may result in confiscation of winnings. We also treat certain low-risk roulette strategies, such as covering 25 or more of the 37 numbers with equal stakes on both sides, as advantage play, which is not permitted under our terms. Our MateSlots team monitors gameplay patterns to identify and prevent abuse of our bonus system and wagering requirements.

Game Fairness and Jackpots

Our lobby includes 18,971 games across 208 providers, covering slots, live casino, jackpots, Megaways, Hold & Win and Instant Win categories. Our Live Casino features 1,806 games across 13 live studios, including Evolution, Pragmatic Play Live and Ezugi. All progressive jackpot wins at MateSlots are paid in full, and our slots contribute 100% towards wagering requirements, with jackpot slots being the exception.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat and email at support@mateslots.com. We do not use bots in our support chat — you will always be speaking with live staff when you contact MateSlots Casino.