MateSlots Privacy Policy

At MateSlots, we take the protection of your personal data seriously. This Privacy Policy explains how MateSlots Casino collects, uses, stores and protects the information you share with us when you register, deposit, play or otherwise interact with our platform at mateslots.com. By creating an account with us, you confirm that you have read and understood this policy and agree to the handling of your data as described below.

Who We Are

Our platform is operated by Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curacao. Stable Tech N.V. is the data controller for MateSlots and all other websites and brands operated by the company. We hold a licence issued by the Curacao Gaming Authority, licence no. OGL/2024/161/0191, and our certification seal is displayed in the footer of our site. If you have any questions about how we process your personal data, you can reach our support team at support@mateslots.com.

Information We Collect

We at MateSlots gather data necessary to provide our services, verify your identity, process payments and comply with our legal obligations as a licensed operator. The categories of information we collect include:

• Registration details such as your name, date of birth, email address, phone number and residential address
• Identity verification documents, including a valid ID, passport or driving licence, which we require particularly before any Bitcoin deposit or bet
• Payment information related to deposits and withdrawals made through Visa, Mastercard, Bank Transfer, Skrill, Neteller, Ecopayz, MiFinity, crypto wallets and other supported methods
• Technical data such as your IP address, device identifiers, browser type and operating system
• Gameplay activity, including bets placed, bonuses claimed, wagering progress and withdrawal history
• Communication records when you contact our live chat or e-mail support

How We Use Your Information

We use the information we collect for a range of operational and legal purposes. Our casino relies on your data to open and maintain your account, process deposits and withdrawals, apply bonus terms, and prevent one account per residence address, household, IP address or PC as required by our Terms and Conditions. We also use your data to conduct Know Your Customer checks, which may include a phone call, and we may lock your account if we cannot reach you within two weeks of a withdrawal request. Winnings may be confiscated if KYC verification is not completed within 40 days, as outlined in our General Terms and Conditions.

Here at MateSlots, we also process personal data to detect fraud, money laundering and advantage play, including monitoring for patterns such as low-risk roulette play covering 25 or more of the 37 numbers with equal stakes on both sides. Our VIP Club team uses your deposit history to determine eligibility for VIP status, granted once a player reaches 2,500 EUR/USD in lifetime deposits, after which a personal manager will contact you within 24 hours.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to fulfil our obligations under our General Terms and Conditions, our VIP Club Terms and our Bonus Terms. We may also process data to comply with licensing and anti-money laundering obligations imposed by the Curacao Gaming Authority, and in some cases based on your consent, such as marketing communications, which you may withdraw at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate correctly, remember your preferences and analyse how visitors use our site. For more detail on the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy. Our MateSlots platform does not offer a no-account version, meaning cookies and session data are essential to keep you logged in securely while you play.

Sharing Your Information

We may share your personal data with trusted third parties where necessary to operate our services. This includes payment processors handling your deposits and withdrawals, identity verification providers, regulatory authorities such as the Curacao Gaming Authority, and professional advisers in connection with legal or dispute matters. Any arbitration proceedings arising from your use of our services are conducted in Cyprus under Cyprus Civil Procedure Rules, and relevant data may be shared as part of such proceedings. We do not sell your personal data to third parties for their own marketing purposes.

International Data Transfers

As MateSlots Casino serves players from markets including Australia and Germany, your data may be transferred to and processed in Curacao or other jurisdictions where our service providers operate. We take reasonable steps to ensure that any such transfer is accompanied by appropriate safeguards consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory and accounting obligations, including those relating to anti-money laundering checks and dispute resolution. Where you request account closure, we may still retain certain records required by law or by our licence conditions.

Your Rights

You have a number of rights concerning the personal data we hold about you. These include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, you can contact our team at support@mateslots.com, and we will respond in line with applicable requirements.

Restricted Jurisdictions and Compliance

MateSlots Casino does not accept players from a long list of restricted countries, and bonuses carry additional geographic restrictions, including exclusions for players from Israel, Spain, Sweden, the UK and the USA, as well as further limitations on no-deposit bonuses and free spins in numerous other countries. We process location-related data, including IP address information, to enforce these restrictions and to prevent the use of VPNs to bypass provider blocks, which is strictly prohibited under our Terms and may result in confiscation of winnings.

Security Measures

We at MateSlots implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. While we strive to maintain robust security practices, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and age verification, including identity documents, is required before certain activities such as Bitcoin deposits or bets.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Our General Terms and Conditions were last updated on 05.11.2025, and our Bonus Terms were last updated on 21.01.2026; this Privacy Policy may be revised similarly as needed. We recommend reviewing this page periodically to stay informed about how MateSlots protects your information.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, our support team is available 24/7 via live chat and e-mail at support@mateslots.com. We are committed to addressing your privacy concerns promptly and transparently.